Social media is respecting your customers
Categories: Web 2.0
Tags: folksonomies, rawsugar, respect, smc, socialmedia, tagging, trust, web2.0
I loved Rawsugar. I helped them improving bringing in my two cents and I came to knew Frank Smadja, a very smart guy and VP of Rawsugar.
The site has been sold and while users were said data would have been kept safe for the time to come it seems I lost all my bookmarks. I lost my tags, hierarchies and especially years long work. I hope it to be a temporary bug on the new version..
This data was and IS fundamental to my activities (conferences, talks, posts, speeches) and now.. puff.. I log in and without any notice I found nothing. If it is true, this is a really bad bad bad behavior. This makes me loose money, time and of course trust and respect on the service and the people behind him.
Social media is respecting your customers that are now your best partners, that help you improving and tailoring your service and at the end the one make a site successful. If some changes have to be made you should be responsible and avoid focusing only on the money.
Data portability becomes a central issue while everyone of us is 24/24h connected to social systems, putting in its information and attention but every service has to learn to be transparent and honest with it users. This means communicating, if not conversating. How can you sell a tagging service if you don’t get this?
Rawsugar, I actually feel betrayed and I want my data back.
In the same category:
April 20th, 2007 at 12:09 am
This is exactly the reason why i’m not willing to switch completely to the web/free/social sites for my email/rss/bookmark/photo/blog.
It’s nice to have, as something additional - but loosing all my bookmarks,
rss sources and/or photos would be disastrous. Of course
there is added value, that by sharing my data i’m getting feedback that
is making worth spending the time to tag/share/publish.
Maybe there is a market for standardized way to download all the
data from the social websites - i’m already downloading some youtube or
google videos as they are disappearing in unpredictable way…
I’m wondering how the people can use for example Basecamp project management software or Strongspace storage service for anything serious? What happens when the company goes bankrupt? I just loose access to my data as it is on the other side of the world…
it looks there are lot’s of things still to be done
take care,
jakub
April 20th, 2007 at 12:47 am
If You Are Serious about Social Computing Treat Your Customers The Way You Would Like to Be Treated - Trust and Respect!
How much should you trust social computing tools? How much should you rely on them? Should you trust them just as much as they would trust you would make good use of their own social software tools? What happens when that trust disappears and all of th…
April 20th, 2007 at 4:57 am
Hello Emanuelle,
I agree with everything you said about respecting customers.
Sorry for the scare there. My sincere apologies. My name is Raj Setty. I am the president of a company called Suggestica. Suggestica acquired RawSugar because we too love RawSugar.
Your data is safe and can be accessed via the url
http://old.rawsugar.com
We plan to keep the old rawsugar live just because we have respect for our customers.
Please let me know if you have any trouble accessing your data.
You can reach me at 408.716.5150
Once again, apologies for the confusion. We were in the middle of setting up everything before announcing this on the blog and you beat us to it
Best,
Raj
April 20th, 2007 at 7:57 am
Congrats Raj,
this I call Customer Care
April 20th, 2007 at 3:55 pm
Thanks Raj,
I agree with Marco, this is a serious response, one that will be appreciated by your users. I will access the old rawsugar this evening to check my data
Maybe I’m a demanding user but, is really impossible to have this data into the new version? Of course I didn’t have the privilege to see a sneak peak of the new release so it could be deeply different from the previous one.
Again, thanks for your answer and good luck for your work.
July 18th, 2010 at 12:24 pm
thanks a lot…